Jill Tucker, RN says:

Former baseball commissioner and CEO Fay Vincent shared his displeasure with the treatment he recently received in hospital settings. Vincent would like to see hospital administrators treat the patients more like valued customers, in the way Disney greets each guest with a smile. Can hospitals, under siege from budget cuts and new health care laws, afford service with a smile? Or is private nursing care one of the few ways for patients to receive the dignified care they deserve?”
Fay Vincent: What Hospitals Could Learn From Disney

Reporternews.com  September 29, 2013