‘Cold Calls’: Tips for Nurses When the Patient Just Got the Bad News  

Nurses often have to make ‘cold calls’ such as assuming care for a patient newly distraught by a diagnosis, or being the first face a patient sees coming out of surgery. At times like these sensitivity and empathy are of utmost importance—the kind of traits found in the care givers of Jill Tucker Nursing Services. Maintaining professionalism while thoughtfully monitoring the nuances in each patient’s special case, the best nurses handle a ‘cold call’ with warmth, understanding and guidance. ‘Cold Calls’: Tips for Nurses When the Patient Just Got the Bad News AJNoffthecharts.com  March 29, 2016